When you are looking for answers from manufacturers, the more specific your question, the more helpful your answer. For example, if you e-mail a company and ask for a list of their nut-free products, you will usually receive details about their labeling standards as opposed to specific products. This information is helpful, and you can follow-up with questions on specific products later.
If you e-mail or phone and ask about one or two specific products by name - you will get the answer you are looking for. Very, very few manufacturers can tell you all of their nut-free products without having to compile results - which they typically will not do.
When you have a question about a product, if you need an answer immediately, phone the customer service line as you will get an immediate response. Should you be looking for information on a product and you do not need immediate answers, you can use their web site to send your questions to them - but expect a 2-3 week delay before you receive your answer.
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